Terms of Service

1. About these terms

These terms are an agreement between you and Moom Studio, business ID 3574935-3, Päivärinnankatu 4 A 8, 00250 Helsinki, Finland (“Moom”, “we”, “us”). They cover your use of moom.studio and the Moom service. If you pay in Thai baht and your checkout or invoice names Moom Stu Co., Ltd., that company is the seller for that purchase, and these terms apply to it in the same way.

By creating an account or using Moom, you accept these terms and acknowledge our Privacy Policy. If you use Moom on behalf of a company or other organisation, you confirm that you are authorised to accept these terms for it, and “you” includes that organisation.

Moom is for business use only. It is offered to architects, designers and other professionals, including freelancers and sole traders, for use in their work. By creating an account, you confirm that you are using Moom for your trade, business or profession and not as a consumer. Consumer protection rules that apply only to consumers, such as the 14-day right of withdrawal for online purchases, therefore don’t apply.

2. Your account

• You must be at least 18 years old, or the age of majority where you live if that is higher.
• Give accurate details and keep them up to date.
• Keep your password safe. You are responsible for activity on your account.
• An account is for one person. To work together, use a team, and don’t share sign-ins.
• Tell us at once at hello@moom.studio if you think someone else has used your account.

3. The service

Moom helps you turn floor plans and site photos into editable 2D layouts and 3D models, and export them, for example as DXF, IFC or 3DM files, depending on your plan. Moom is in active development, and we may add, change or remove features. If a change removes something material from a paid plan during a period you have paid for, we will tell you in advance, and you may cancel and receive a pro-rata refund for the rest of that period.

We work to keep Moom available and fast, but it may sometimes be interrupted or slow, for example during maintenance, provider outages or busy periods for AI work.

4. AI results and accuracy

Moom uses AI to interpret your references. Results can be incomplete or wrong. Dimensions, heights, openings, stairs and other details may be estimated where the source doesn’t show them, and Moom marks many of these estimates for you to check.

• A model is a starting point, not a survey. Check every dimension and element against the site and your sources before relying on it.
• Moom does not provide architectural, engineering, surveying or other professional advice. Don’t use its output alone for structural, safety, legal, regulatory or construction decisions.
• “Design-ready” means a model has consistent units, editable elements and traceable dimensions. It doesn’t mean the details were verified on site.

5. Your content

You keep ownership of the plans, photos and other material you upload, and, as between you and us, of the models and exports you create with Moom.

You give us a worldwide, non-exclusive, royalty-free licence to host, copy, process and display your content, and to send it to our service providers, including our AI provider, but only as needed to run Moom for you and the people you share with. Unless you switch off Help improve Moom in Account settings, this licence also lets us use your content, with account details removed, to improve Moom, as described in the Privacy Policy. The licence ends when your content is deleted, except for copies we must keep by law.

You confirm that you have the rights and permissions needed to upload your content and to let us process it. This includes copyright in drawings made by others, and permission to photograph the property and any people in the photos.

6. Acceptable use

Don’t:

• upload content you have no right to use, or content that is unlawful;
• use Moom to plan or support harm, such as unauthorised entry into buildings;
• try to get around credits, plan limits, rate limits or access controls, or share one paid account between several people;
• probe, scan, overload or disrupt Moom, or access it by automated means other than features we provide;
• copy, reverse-engineer or resell Moom, or use it to build a competing service, except where the law allows;
• use Moom in breach of export control or sanctions laws.

Fair-use limits apply to AI work, for example a maximum number of AI edits per hour. These limits protect the service for everyone.

7. Sharing, teams and partners

• Share links let anyone with the link view a whole project until you revoke the link. You are responsible for whom you share them with.
• Teams: a team owner buys the plan and seats and manages members. Team projects belong to the team. Members who leave or are removed lose access, and the projects stay with the team. Moving a personal project into a team can’t be undone.
• Partner previews are offered under the limits shown when you claim them, such as a number of floors and a time limit. We may end a preview early if it is misused.

8. Plans, credits and payment

Plans

Moom offers a Free plan and paid plans, such as Pro and Studio, billed monthly or annually. What each plan includes, such as exports, AI features, seats and credits, is shown on the pricing page when you buy. The Free plan doesn’t include exports or Edit with AI.

Credits

• AI actions use credits. An action is charged only when it succeeds. Failed, cancelled or timed-out runs cost nothing.
• A plan’s credits are granted each billing period. Unused credits roll over for one more billing period and then expire.
• Credits from add-on packs don’t expire while your account is open.
• Credits have no cash value. They can’t be transferred or exchanged for money, except as required by law or in section 9. Deleting a project or floor doesn’t give credits back.
• Team credits are one shared pool, paid for by the team owner.

Payment, renewal and changes

• Payments are processed by Stripe. Prices are shown in euros, and VAT or other taxes are added where they apply.
• Subscriptions renew automatically at the end of each period until you cancel. You can cancel at any time in Account settings, and your plan stays active until the end of the paid period.
• Upgrades and added seats start at once and are charged pro rata. Downgrades and seat reductions take effect at the next renewal, with no refund for the current period.
• If a payment fails, we retry it for a short grace period. After that, the account moves to the Free plan. Your projects stay, but paid features stop.
• We may change prices for future periods. We will tell you at least 30 days in advance, and you can cancel before the new price applies.
• Larger credit purchases and team plans can be invoiced. Invoices are due on the terms stated on them.

9. Refunds

Payments are non-refundable, and there is no trial period or right of withdrawal after purchase. The exceptions are where these terms say otherwise (sections 3 and 10), where we have made a billing mistake, or where the law requires a refund. To try Moom before paying, use the Free plan.

If a payment is refunded or disputed, the credits it bought are removed. If you are entitled to a refund for some other reason, for example a long outage caused by us, contact us and we will deal with it fairly.

10. Suspension and closing your account

You can stop using Moom at any time. To delete your account and data, email hello@moom.studio. Cancel any subscription first. Paid periods are not refunded, except as stated in section 9.

We may suspend or close an account that seriously or repeatedly breaks these terms, that puts Moom or others at risk, or where the law requires it. Where it is reasonable, we will warn you first and give you a chance to export your content. If we close Moom altogether, we will give you at least 30 days’ notice and refund unused prepaid periods pro rata.

11. Our intellectual property

Moom’s software, design, brand and documentation belong to us or our licensors. We give you a personal, non-transferable right to use Moom under these terms. If you send us feedback or ideas, we may use them without any obligation to you.

12. Warranties and liability

Moom is provided “as is” and “as available”. To the extent the law allows, we make no other warranties, including warranties that the output is accurate or fit for a particular purpose.

To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, lost data or business interruption. Our total liability in any 12 months is limited to the amount you paid us in those 12 months, or €100 if that is more. You will compensate us for third-party claims that arise from your content or your breach of these terms.

Nothing in these terms limits liability that cannot be limited by law, such as liability for intent or gross negligence, or for death or personal injury caused by negligence.

13. Changes to these terms

We may update these terms. If the changes are significant, we will notify you by email or in the app at least 30 days before they take effect, unless a change is required sooner by law or for security. If you don’t agree, you can cancel before the changes apply. If you keep using Moom after that, you accept the new terms.

14. Governing law and disputes

These terms are governed by the laws of Finland, without regard to its conflict-of-law rules. We will first try to settle any dispute with you by discussion. Disputes we can’t settle are decided by the District Court of Helsinki, Finland.

If any part of these terms is found unenforceable, the rest still applies.

15. Contact

Moom Studio, Päivärinnankatu 4 A 8, 00250 Helsinki, Finland. Email: hello@moom.studio.